Salesforce Business Analyst

Primary Responsibilities Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise sales, service, commerce, marketing and subscription management tools. Analyze and document any derivation, workflow and enrichment required for the project / solution. Lead requirements gathering and advise on scope and options for continuous operational improvement. Build knowledge of business processes with an expectation for facilitating continuous improvement. Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes. Communicate issues impacting daily operations to the business team and provide updates on resolution. Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews. Lead change management activities such as train the trainersessions and knowledge transfer for IT support teams. Key Skills Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Salesforce, Service Max, SAP, Shopify, and Adobe. Experience working on global, multi-year initiatives with cross-functional teams. Self-starter with the ability to work independently and manage multiple projects simultaneously. Knowledge of best practices across Sales, Service, Commerce, MarTech, and SaaS. Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment Excellent project management skills, with the ability to prioritize and meet deadlines. Strong analytical, strategic, and creative problem-solving skills. Business owner mentality, willingness to roll up your sleeves and do whatever is necessary. Team player with a positive, collaborative work ethic. Basic Qualifications 4+ years of professional supporting enterprise-level engineering teams. 4+ years of experience working with Salesforce, Service Max, Adobe, Shopify, or similar platform solutions. 4+ years of hands-on experience in Agile methodologies in a working environment demand prioritization, planning, and execution to deliver software solutions. Strong Microsoft PowerPoint and Microsoft Excel skills Fluent spoken and written English