Head of Technology Infrastructure Operation (Mumbai)

Roles and Responsibilities Primary Responsibilities: This role is responsible for managing mission critical Banking Infrastructure Operations on 7 basis. Operations include on-prem Data Centres, Cloud Infrastructure, traditional virtualisation platforms, hyper converged infrastructure, LAN, WAN, Wi-Fi, SDN, SDWAN, Databases, Clustering, Call Centre Infrastructure, Backups, Storage etc. The role is part of CTO leadership team and therefore is expected to positively impact the overall delivery of information technology services as part of the technology teams mission for the bank. Some of the key responsibilities shall include. - Provide leadership for running 7 mission critical operations. Offer secure Infrastructure services - Measure & Improve Infrastructure uptimes and performance by way of Service Improvement Plans, Improvement of Service Management Processes or Technology Refresh. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT Operations. - Lead - Mentor - Motivate a team of in-house and out-sourced professionals who manage and support operations. Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential. - Introduces innovative, differentiating infrastructure and operations capabilities that enhance overall competitive capabilities and enhance employee productivity. - Involves in major Incidents, Root Cause, Preventive Actions for Service Uptime, Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement. - Ensure timely renewals of services, pro-active risk identification and timely risk closures. - Accountable for driving key projects affecting Infrastructure & Operations in line with Ultimate Goal Cost time. - Own & control budget spend. Optimize, find ways to reduce Operational costs. - Develop RFPs/RFIs, oversee product evaluations, play decision making role in product and service selections, key commercial terms, scope of engagement and ensure that pricing, terms and conditions for suppliers contract meet Bank's requirements and IT standards while achieving optimal results for the Bank. - Clean Audits, support & meet Information Security, Audit & Compliance requirements. Reduce Operational Risks & Compliance issues. - Operate a formal governance mechanism including Operations, Audit, Compliance and Regulatory obligations to establish and monitor effective controls for the processes and functions performed by Infrastructure Operations teams and to ensure timely delivery and closure of Audit observations. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. - Build successful stakeholder relationships with IT Senior Leadership, Information Technology Leadership, and business key stakeholders by developing a clear understanding of needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. - Establish and maintain strong, strategic partnerships with Vendors, Service Suppliers. Conduct periodic internal and external reviews Performance, Metrices, KPA, KRA, SLA, TATs. - Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs. - Provide well-considered counsel to CTO, and other business service leaders on: (a) Emerging infrastructure services and technologies having characteristics likely to provide benefit to the efficiency or capabilities of the Bank's infrastructure. (b) Opportunities to apply new technologies or other solutions to challenges facing our operations, legal practices and/or business services (c) Changes or emerging risks in supplier or product status and capabilities, standards and protocols, or other industry, market, or technology factors that may influence or impact IT systems and processes." Pre-Requisites & Core Competencies: - Must have relevant experience of - years in Infrastructure & Operations preferably in Banking & BFSI Industry. - Must have minimum - years of relevant experience (BFSI industry preferred) in designing, operating complex technology networks including implementation of networks, with a deep knowledge in a technology infrastructure, HCI technologies (Nutanix), Active Directory, Networking (LAN, WAN, Wi-Fi, SDWAN, latest trends, products, technologies), Routing, Switching (especially around Cisco, Juniper, HP, Arista), MPLS, QoS, VOIP, Load Balancers, Network Monitoring Tools, Private and Public Cloud and Network Security (especially around Palo Alto, FortiGate). Theoretical and Practical knowledge of regulations applicable in banking industry. Ability to convert requirements into practical, workable, scalable and manageable design .