System Engineer(WINTEL)

Good knowledge in Windows System Administration(Including installation, configuration, maintain and monitor windows servers - 2003, 2008 / R2, 2012 / R2, 2016, 2019) Basic knowledge of Linux & Mac operating systemsProvide and manage Windows server administration, within an AD environment. Good knowledge of Active Directory, AD components, AD Roles & Functions. Hands-on experience of applying Group PoliciesGood knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)Work experience in client-side operating systems Win7, Win8, Win10.Product installation, Upgrades and Patch ManagementNetworking Strong Fundamentals in Networking and Network InfrastructureHands-on experience on Networking, Routing and SwitchingExperience with firewalls, Internet VPN s remote implementation, troubleshooting and problem resolutionGood knowledge about different VPN technologiesKnowledge about TCP/IP, DNS, Proxy serversBasic understanding of IPTables, TLS, SSLKnowledge about security software such as DLP, firewalls (End point security are add-on)Tools and Expectations Basic knowledge in tools like Procmon, Resource monitor & Windows Sysinternal toolsBasic knowledge and experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on)Knowledge in VAPT analysis & Security (Basic understanding about Vulnerability assessments and penetration tests) - DesirableSecurity - Knowledge in TLS, SSL, Encryptions, PKI ConceptsKnowledge of Power-shell scripting, Linux shell scripting and Python are add-onGood to have: Prior experience in supporting ticketing tools and processExperience in documentationBasic knowledge in Virtualization VMWARE, Hyper-VCloud technology - Basic understanding of Azure, AWS & GCP (or Certified)ITIL FundamentalsSupport Management and Tools knowledge knowledge of L1 and L2 Ticket tracking toolsShould be able to provide reports for any escalations, Root cause Analysis (RCA), Productivity reports.Soft Skills Required Mandatory: Clarity of thoughtsSincere & ProactiveSelf-motivatedLogical bent of mind (Analytical)Team playerFlexible/adaptableStrong communication skills (both written and verbal)Role and Responsibilities: Providing customer delightOffering excellent technical support experience to customersGood listener to customer, provide on time deliveriesAttending tickets and emails (Proactively involvement in escalations and make sure customer commitments are met)Make sure support deliveries are under defined TATs and SLAsInvolve appropriate authorities when escalations are requiredCoordinate with SME (Subject Matter Expertise)Cross-functional team discussions (QA Quality Analysts, Security Analysts, Development team) - Ontime internal escalationsAdapt and implement new technologies and understanding of the Product base at Skillmine Product verticalImplementation and Configuration of Products on Cloud Technologies and On-prem virtualization environmentProvide solution documents, KB articles, Incident/Preliminary analysis Document & RCAsReproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc.Documentations Good knowledge in Windows System Administration(Including installation, configuration, maintain and monitor windows servers - 2003, 2008 / R2, 2012 / R2, 2016, 2019) Basic knowledge of Linux & Mac operating systemsProvide and manage Windows server administration, within an AD environment. Good knowledge of Active Directory, AD components, AD Roles & Functions. Hands-on experience of applying Group PoliciesGood knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)Work experience in client-side operating systems Win7, Win8, Win10.Product installation, Upgrades and Patch ManagementNetworking Strong Fundamentals in Networking and Network InfrastructureHands-on experience on Networking, Routing and SwitchingExperience with firewalls, Internet VPN s remote implementation, troubleshooting and problem resolutionGood knowledge about different VPN technologiesKnowledge about TCP/IP, DNS, Proxy serversBasic understanding of IPTables, TLS, SSLKnowledge about security software such as DLP, firewalls (End point security are add-on)Tools and Expectations Basic knowledge in tools like Procmon, Resource monitor & Windows Sysinternal toolsBasic knowledge and experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on)Knowledge in VAPT analysis & Security (Basic understanding about Vulnerability assessments and penetration tests) - DesirableSecurity - Knowledge in TLS, SSL, Encryptions, PKI ConceptsKnowledge of Power-shell scripting, Linux shell scripting and Python are add-onGood to have: Prior experience in supporting ticketing tools and processExperience in documentationBasic knowledge in Virtualization VMWARE, Hyper-VCloud technology - Basic understanding of Azure, AWS &