Technical Support Engineer Global IT & Product Support (Fully Remote)

Staff-augmentation and freelance-focused firm with unverifiable global impact. SkillsCapital is hiring Technical Support Engineers for freelance, fully remote engagements supporting global SaaS and enterprise IT systems. The role focuses on L1 and L2 troubleshooting, incident resolution, and maintaining system health across various platforms. Candidates are expected to manage tickets and perform basic debugging using tools like JIRA and ServiceNow. The engagement offers 6-12 month contracts with the potential for long-term stability. Must have: 1-3 years experience in Technical Support, IT Support, or Application Support; Strong troubleshooting skills across software, systems, networks, or cloud; Experience using ticketing tools like ServiceNow, JIRA, or Zendesk; Strong communication skills; Ability to work independently in a remote setup. Required tools: servicenow, jira, zendesk, freshdesk, windows, macos, linux. Staff-augmentation and freelance-focused firm with unverifiable global impact. SkillsCapital is hiring Technical Support Engineers for freelance, fully remote engagements supporting global SaaS and enterprise IT systems. The role focuses on L1 and L2 troubleshooting, incident resolution, and maintaining system health across various platforms. Candidates are expected to manage tickets and perform basic debugging using tools like JIRA and ServiceNow. The engagement offers 6-12 month contracts with the potential for long-term stability. Must have: 1-3 years experience in Technical Support, IT Support, or Application Support; Strong troubleshooting skills across software, systems, networks, or cloud; Experience using ticketing tools like ServiceNow, JIRA, or Zendesk; Strong communication skills; Ability to work independently in a remote setup. Required tools: servicenow, jira, zendesk, freshdesk, windows, macos, linux.