Product Manager (API Integrations)

As a Product Manager II in our fast-growing product team, you will play a crucial role in shaping the future of customer support and helpdesk technology in the B2B SaaS industry. Your key responsibilities will include: - Define the product vision, strategy, and roadmap to ensure alignment with the company's goals. - Drive product adoption, retention, renewals, and growth by implementing effective strategies. - Gather insights from customers, sales, and customer success teams to understand their needs and challenges. - Collaborate closely with engineering and design teams to build and launch impactful features that meet customer requirements. - Analyze product performance and customer feedback to continuously improve the user experience. Qualifications Required: - 5-7 years of experience in Product Management, specifically in B2B SaaS products. - Strong understanding of Customer Service, Help Desk, and Support workflows. - Track record of owning and delivering products in the $25M-$100M ARR stage. - Expertise in Agile product development and roadmap execution. - Proficient in stakeholder management across Engineering, Design, Sales, Customer Success, and UX teams. - Ability to make data-driven decisions and think with a customer-centric approach. Additionally, you should have domain experience in at least one of the following: - API & Integrations - Gaming Consoles Join us as we revolutionize the customer support and helpdesk technology space with innovative solutions tailored for our B2B SaaS products. As a Product Manager II in our fast-growing product team, you will play a crucial role in shaping the future of customer support and helpdesk technology in the B2B SaaS industry. Your key responsibilities will include: - Define the product vision, strategy, and roadmap to ensure alignment with the company's goals. - Drive product adoption, retention, renewals, and growth by implementing effective strategies. - Gather insights from customers, sales, and customer success teams to understand their needs and challenges. - Collaborate closely with engineering and design teams to build and launch impactful features that meet customer requirements. - Analyze product performance and customer feedback to continuously improve the user experience. Qualifications Required: - 5-7 years of experience in Product Management, specifically in B2B SaaS products. - Strong understanding of Customer Service, Help Desk, and Support workflows. - Track record of owning and delivering products in the $25M-$100M ARR stage. - Expertise in Agile product development and roadmap execution. - Proficient in stakeholder management across Engineering, Design, Sales, Customer Success, and UX teams. - Ability to make data-driven decisions and think with a customer-centric approach. Additionally, you should have domain experience in at least one of the following: - API & Integrations - Gaming Consoles Join us as we revolutionize the customer support and helpdesk technology space with innovative solutions tailored for our B2B SaaS products.