Senior NOC Engineer (Coimbatore)

Job description: L3 Technician Responsibilities: - Deep-dive troubleshooting of MPLS (LDP, RSVP-TE), VPLS, OSPF, ISIS, BGP, and IPTV multicast/unicast issues. - Handle escalated incidents and high-impact outages including backbone failures, BGP flaps, IPTV unicast/multicast delivery issues. - Handle escalated incidents for MPLS/VPLS (L2/L3 VPN) related issues. - Configure and troubleshoot PE/CE routers, BRAS/BNG, and core aggregation switches. - Perform traffic engineering, route leak analysis, and protocol optimization. - Manage provisioning and testing of new leased lines and IPTV channels. - Liaise with upstream providers and NLD/transit vendors. - Perform firmware upgrades, network migrations, and backbone changes. - Create and review low-level design (LLD) documents and MOPs. - Mentor L2 engineers and conduct knowledge transfer sessions. - Maintain SLA and KPI, KRA Technical Skills & Experience - MPLS (LDP, RSVP, TE):Strong understanding - VPLS/L2VPN:Robust hands-on - OSPF, BGP:Advanced troubleshooting - IPTV (Multicast, IGMP, QoS):Deep debugging - GPON/OLT/ONT:Advanced config (optional) - BRAS/BNG:Config and auth debugging - Packet capture tools (Wireshark, tcpdump):Required - Routers/Switches :Full config/debug - NMS/EMS tools:Same - Ticketing systems:Same - Linux/CLI scripting:Bash/Python preferred Qualifications L3: - 5+ years in NOC/Core Networking (ISP environment) - CCNP / JNCIP / HCIP or equivalent - Hands-on experience in MPLS/VPLS/IPTV - Good documentation and RCA writing skills Soft Skills - Strong communication (written and verbal) - Analytical thinking and problem-solving - Ability to work under pressure in 24x7 shifts - Team player with mentoring ability (L3) - Ownership mindset and customer focus Shift Schedule - 24x7 rotational shifts (including night/weekend shifts) - On-call duty during critical events (for L3) Reporting and Escalation - L2 reports to NOC Supervisor / L3 team - L3 reports to NOC Manager / Network Design team - Responsib .