Technical Support Analyst, Configuration

You will play a crucial role in implementing SmartQ platform products at client sites and ensuring successful deployment. Your responsibilities will include: - Conducting user training sessions to facilitate effective adoption of the technology - Assisting in creating user manuals and support documentation for end users - Regularly communicating with customers via email, calls, or chat to address queries and provide updates - Managing customer expectations by ensuring timely and quality delivery of services - Responding to inquiries, resolving complaints, and providing accurate information about SmartQ solutions at the respective location - Maintaining a strong knowledge of products, services, policies, and procedures - Managing app configurations, menu detailing, and verification processes to ensure a seamless user experience Your experience and skills should include: - Relevant work experience in a similar role with a good understanding of day-to-day responsibilities - Excellent written and verbal communication skills in English for effective coordination and reporting - Basic understanding of computers and technology for smooth execution of tasks - Openness to traveling on a daily basis to client locations and supporting new launches Qualifications required for this role: - Minimum 2+ years of relevant professional experience - Bachelors degree in any discipline SmartQ is redefining the food industry with a mission to elevate everyday dining into a seamless and meaningful experience. Operating in 14 countries and backed by Compass Group, we continue to push the boundaries of what modern food-tech can achieve. As a trusted partner for corporates, hospitals, universities, and food courts worldwide, we connect people through exceptional food experiences powered by advanced technology. Join us in our bold vision to become the worlds largest B2B food-tech company and be a part of this profound transformation opportunity where the purpose of our enterprise transcends the ordinary. You will play a crucial role in implementing SmartQ platform products at client sites and ensuring successful deployment. Your responsibilities will include: - Conducting user training sessions to facilitate effective adoption of the technology - Assisting in creating user manuals and support documentation for end users - Regularly communicating with customers via email, calls, or chat to address queries and provide updates - Managing customer expectations by ensuring timely and quality delivery of services - Responding to inquiries, resolving complaints, and providing accurate information about SmartQ solutions at the respective location - Maintaining a strong knowledge of products, services, policies, and procedures - Managing app configurations, menu detailing, and verification processes to ensure a seamless user experience Your experience and skills should include: - Relevant work experience in a similar role with a good understanding of day-to-day responsibilities - Excellent written and verbal communication skills in English for effective coordination and reporting - Basic understanding of computers and technology for smooth execution of tasks - Openness to traveling on a daily basis to client locations and supporting new launches Qualifications required for this role: - Minimum 2+ years of relevant professional experience - Bachelors degree in any discipline SmartQ is redefining the food industry with a mission to elevate everyday dining into a seamless and meaningful experience. Operating in 14 countries and backed by Compass Group, we continue to push the boundaries of what modern food-tech can achieve. As a trusted partner for corporates, hospitals, universities, and food courts worldwide, we connect people through exceptional food experiences powered by advanced technology. Join us in our bold vision to become the worlds largest B2B food-tech company and be a part of this profound transformation opportunity where the purpose of our enterprise transcends the ordinary.