Technical Support Associate

As a part of SmartQ, you will play a crucial role in implementing SmartQ platform products on-site and supporting clients in successful deployment. Your responsibilities will include: - Conducting user training sessions to ensure effective adoption of the technology - Assisting in creating user manuals and support documentation for end users - Communicating with customers regularly via email, calls, or chat to address queries and provide updates - Managing customer expectations by ensuring timely and quality delivery of services - Coordinating with stakeholders at multiple levels, including decision-makers, site managers, and operational staff - Understanding and analyzing customer issues across various solution platforms and providing appropriate resolutions - Responding to inquiries, resolving complaints, and providing accurate information about SmartQ solutions at the respective location - Taking complete ownership of customer issues and ensuring closure within defined timelines - Supporting both pre-sales and post-sales activities as required - Maintaining strong knowledge of products, services, policies, and procedures - Ensuring all customer queries are thoroughly investigated, resolved, or escalated when necessary - Handling documentation related to reporting, issue tracking, and client communication - Managing app configurations, menu detailing, and verification processes to ensure a seamless user experience Experience and Skills: To excel in this role, you should possess: - Relevant work experience in a similar role with a good understanding of day-to-day responsibilities - Excellent written and verbal communication skills in English for effective coordination and reporting - Strong stakeholder management skills with the ability to interact and collaborate with clients and internal teams - Good email etiquette while handling official communications - Strong troubleshooting skills to identify issues and provide timely solutions - Ability to multitask efficiently and manage multiple priorities in a fast-paced environment - Basic understanding of computers and technology for smooth execution of tasks - Openness to traveling on a daily basis to client locations and supporting new launches Qualifications: To be eligible for this role, you should have: - Minimum 2+ years of relevant professional experience - Bachelor's degree in any discipline - Strong written and verbal communication skills - Excellent interpersonal abilities with strengths in stakeholder management, decision-making, process adherence, collaboration, and leadership About SmartQ: SmartQ is redefining how the world experiences food by solving real operational challenges through empathy-led insights and powerful technology. With a mission to elevate everyday dining into a seamless and meaningful experience, SmartQ continues to push the boundaries of what modern food-tech can achieve. The company values great people, great food, great experience, and greater good, inspiring collaboration, innovation, humility, and a relentless pursuit of excellence. If the vision of turning ordinary corporate cafeterias into places of delight resonates with you, join SmartQ in spreading joy and happiness in a world weighed down by stress and pressure. Together, let's make the world a more beautiful place. As a part of SmartQ, you will play a crucial role in implementing SmartQ platform products on-site and supporting clients in successful deployment. Your responsibilities will include: - Conducting user training sessions to ensure effective adoption of the technology - Assisting in creating user manuals and support documentation for end users - Communicating with customers regularly via email, calls, or chat to address queries and provide updates - Managing customer expectations by ensuring timely and quality delivery of services - Coordinating with stakeholders at multiple levels, including decision-makers, site managers, and operational staff - Understanding and analyzing customer issues across various solution platforms and providing appropriate resolutions - Responding to inquiries, resolving complaints, and providing accurate information about SmartQ solutions at the respective location - Taking complete ownership of customer issues and ensuring closure within defined timelines - Supporting both pre-sales and post-sales activities as required - Maintaining strong knowledge of products, services, policies, and procedures - Ensuring all customer queries are thoroughly investigated, resolved, or escalated when necessary - Handling documentation related to reporting, issue tracking, and client communication - Managing app configurations, menu detailing, and verification processes to ensure a seamless user experience Experience and Skills: To excel in this role, you should possess: - Relevant work experience in a similar role with a good understanding of day-to-day responsibilities - Excellent written and verbal communication skills in English for