Customer Success Engineer

Snapmint is hiring for the role of Customer Success Engineer! Responsibilities of the Candidate: *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-6a6cbc70-ec68-83ee-834a-11caad1e9898-1" data-turn-id-container="request-6a6cbc70-ec68-83ee-834a-11caad1e9898-1" data-testid="conversation-turn-28" data-turn="assistant"> Partner with merchant tech teams to troubleshoot and resolve integration, checkout, and platform issues Diagnose and fix problems across APIs, SDKs, and system workflows with a structured, methodical approach Serve as the primary technical point of contact for key partners and enterprise merchants Track live performance, error patterns, and SLAs to ensure smooth daily operation Work with product and engineering to address recurring issues and help shape platform improvements Build and maintain documentation, runbooks, FAQs, and implementation guides for internal and external use Share technical insights with product teams to improve reliability, usability, and merchant experience Support merchants during feature launches, upgrades, and configuration changes Mentor junior team members and contribute to building scalable support processes and best practices Requirements: 1-3 years of experience in customer success engineering, technical support, solution engineering, or implementation Strong understanding of REST APIs, logs, request-response flows, and debugging fundamentals Hands-on experience with tools like Postman, Swagger, monitoring dashboards, and analytics platforms Experience working with high-volume transactional systems or merchant-facing platforms Excellent communication skills with the ability to translate technical details into clear guidance Ability to balance multiple priorities and manage relationships with internal and external stakeholders A proactive mindset, ownership attitude, and a focus on long-term stability rather than temporary fixes Bonus: experience in fintech, payments, or e-commerce environments.