ServiceNow Business Analyst

Role : ServiceNow Business Analyst Total exp : 8Y+ Location : All tier 1 Cities Notice Period : Immediate joiner Job Description : - Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations. - Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs. - Facilitate workshops and stakeholder meetings to identify process improvement opportunities. - Support ServiceNow configuration and customization in partnership with technical teams. - Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs. - Collaborate with QA teams to define test scenarios and validate functionality. - Participate in UAT sessions and support go-live activities and post-deployment support. - Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning. - Stay up to date with new features and capabilities in the ServiceNow platform. Mandatory Skills : - ServiceNow ITSM - Incident Management - Problem Management - Change Management - Request Management - Knowledge Management - Service Catalog - Flow Designer - Business Rules - Client Scripts - IntegrationHub - SLA & Reporting - CMDB Fundamentals Mandatory Certifications : - ServiceNow Certified System Administrator (CSA) - Mandatory - CIS - ITSM Preferred (Mandatory if specifically requested by client) Preferred Certifications : - ITIL Foundation (ref:hirist.tech) Role : ServiceNow Business Analyst Total exp : 8Y+ Location : All tier 1 Cities Notice Period : Immediate joiner Job Description : - Act as a liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow ITSM and CSM implementations. - Analyze and translate business needs into user stories, functional specifications, process flows, and solution designs. - Facilitate workshops and stakeholder meetings to identify process improvement opportunities. - Support ServiceNow configuration and customization in partnership with technical teams. - Conduct gap analysis and assess existing ServiceNow capabilities vs. client needs. - Collaborate with QA teams to define test scenarios and validate functionality. - Participate in UAT sessions and support go-live activities and post-deployment support. - Monitor ServiceNow performance and usage, identify enhancement opportunities, and contribute to roadmap planning. - Stay up to date with new features and capabilities in the ServiceNow platform. Mandatory Skills : - ServiceNow ITSM - Incident Management - Problem Management - Change Management - Request Management - Knowledge Management - Service Catalog - Flow Designer - Business Rules - Client Scripts - IntegrationHub - SLA & Reporting - CMDB Fundamentals Mandatory Certifications : - ServiceNow Certified System Administrator (CSA) - Mandatory - CIS - ITSM Preferred (Mandatory if specifically requested by client) Preferred Certifications : - ITIL Foundation (ref:hirist.tech)