ITSM MIM Analyst

You will be responsible for handling Major Incident Management (MIM) and have a strong understanding of Problem Management and Change Management. Your key responsibilities will include: - Managing critical incidents and ensuring timely resolution - Coordinating with cross-functional technical teams - Preparing RCA reports and incident trend analysis - Utilizing your experience in ITIL processes and service management operations - Demonstrating strong communication and stakeholder management skills The company offers a competitive salary ranging from 800,000.00 to 2,000,000.00 per year. Please note that the work location is in person at Noida. You will be responsible for handling Major Incident Management (MIM) and have a strong understanding of Problem Management and Change Management. Your key responsibilities will include: - Managing critical incidents and ensuring timely resolution - Coordinating with cross-functional technical teams - Preparing RCA reports and incident trend analysis - Utilizing your experience in ITIL processes and service management operations - Demonstrating strong communication and stakeholder management skills The company offers a competitive salary ranging from 800,000.00 to 2,000,000.00 per year. Please note that the work location is in person at Noida.