Digital Senior Engineer

ABOUT SONATASOFTWARE SonataSoftware, with over $1.2 Billion Revenue, is a leading AI-first ModernizationEngineering company, powered by our unique PlatformationTM framework.Our 6400+ AI Engineers are helping enterprises transform from systems tointelligent business platforms leveraging partner ecosystem to drive speed,efficiency and growth. Our bouquet of Modernization Engineering Services withAI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation,and Managed Services. SonatasAI-led modernization is enabled by a powerful suite of proprietary tools andassets. At the core is the Harmoni.AI Enterprise Platform,which includes Agent Bridge -a governance and observabilityframework; Agent Builder -a development toolkit for fungible agentsintegrated into enterprise systems; and the Agent Marketplace -aninternal ecosystem for modular, reusable agents. Headquarteredin Bengaluru, India, Sonata Software has a strong global presence, includingkey regions US, UK, India, Malaysia, Mexico, Australia, DACH(Germany/Switzerland) Nordics (Finland). We are a trusted partner ofFortune 500 companies in Banking, Financial Services and Insurance; Healthcareand Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing andDistribution space. Deepcollaborations with partners like Microsoft, AWS, Salesforce, and Snowflakestrengthen our ability to deliver cutting-edge AI solutions. Our 30+years ofpartnership with Microsoft, and being part of the elite Microsoft Inner Circle,places us among the top 1% of global Microsoft partners. Sonata is nowamong the first companies to earn the Microsoft Frontier Partner Badge Also; SonataSoftware is proud to achieve AWS Premier Tier Status in the AWS PartnerNetwork. Job Title- CPQ Admin- Sales OR Service/community OR CPQ Location- Hyderabad/Bangalore Roles andResponsibilities We arehiring a versatile Salesforce Administrator to support and enhanceour Salesforce ecosystem across Sales OR Service/community OR CPQ. This role isideal for candidates with strong hands-on Salesforce administration experienceand exposure to one or more business domains such as Sales Operations,Service Operations, or Revenue/CPQ processes. Thecandidate will be responsible for platform configuration, business processautomation, reporting, production support, and continuous improvement ofSalesforce-driven workflows. 1.Salesforce Platform Administration Configure and maintain standard custom objects, fields, record types, and page layouts Implement: Validation Rules Flows (Screen, Record-Triggered, Scheduled) Approval Processes Assignment Escalation Rules Manage roles, profiles, permission sets, sharing rules, and security model Perform data migration using Data Loader / Import Wizard Ensure data integrity, deduplication, and archival strategies Support sandbox refreshes and deployments (Change Sets / DevOps tools) Monitor system performance and governor limits 2. BusinessProcess Support (Any of the below domains) A. SalesCloud (Sales Operations) Manage Lead-to-Opportunity lifecycle Maintain opportunity stages, forecasting, and pipeline visibility Build sales dashboards and performance reports Partner with Sales teams to optimize KPIs B. ServiceCloud (Support Operations) Configure and manage case lifecycle (creation, routing, escalation, closure) Implement SLA tracking and escalation rules Manage queues, Omni-channel routing, and support workflows Monitor case backlog, aging, and service metrics C. CPQ /Revenue Cloud Maintain product catalog, pricing, discount schedules, and bundles Configure price rules and product rules Troubleshoot quote calculation and pricing issues Support Quote-to-Cash (QTC) processes 3.Experience Cloud (Community / Portal) Configure and manage customer/partner portals Enable case creation, tracking, and knowledge access via portals Manage external user roles, sharing sets, and security Support portal usability and performance improvements 4. ReportingAnalytics Build dashboards and reports for: Sales performance Case volume SLA compliance Escalation trends Customer satisfaction (CSAT) Provide periodic business and operational reports Work with stakeholders to track and improve KPIs 5.Production Support Enhancements Troubleshoot issues across Sales, Service, and CPQ processes Resolve user tickets within SLA timelines Perform root cause analysis for recurring issues Implement minor enhancements (flows, rules, configurations) 6.Integration Data Management Monitor integrations with external systems (ERP, billing, etc.) Troubleshoot integration failures Ensure data consistency across systems QualificationsRequired Skills 26 years of Salesforce Administration experience Strong hands-on experience in: Flows automation Validation rules and security model Data management tools (Data Loader) Experience in at least one domain: Sales Cloud / Service Cloud / CPQ Strong troubleshooting and problem-solving skills Experience in handling production support environments PreferredSkills Exposure to multiple Salesforce clouds (Sales, Service, CPQ, Experience Cloud) Basic knowledge of Apex, SOQL, or Lightning components Familiarity with integrations and APIs Experience with DevOps tools (Gearset, Copado) Certifications Salesforce Certified Administrator ( Mandatory ) Any of the following (Good to have): Sales Cloud Consultant Service Cloud Consultant CPQ Specialist / Admin Experience Cloud Consultant KeyCompetencies Strong understanding of business processes (Sales / Service / Revenue) Data-driven mindset with focus on KPIs and optimization Excellent stakeholder communication Ability to work in a fast-paced support environment We arelooking for candidates with strong expertise in at least one Salesforcedomain (Sales / Service / CPQ) and working knowledge of others. Why joinSonata Software At Sonata,youll have an outstanding opportunity. The chance to use your skills andimagination to push the boundaries of whats possible. To build never seenbefore solutions to some of the worlds toughest problems. Youll bechallenged, but you will not be alone. Youll be joining a team of diverseinnovators, all driven to go beyond the status quo to craft what comes next. SonataSoftware is an Equal Opportunity Employer encouraging diversity in theworkplace. All qualified applicants will receive consideration for employmentwithout regard to race, national origin, gender identity, age, religion,disability, sexual orientation, veteran status, marital status, or any othercharacteristics protected by law.