CRM Lead

Role Overview CRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends. Responsibilities - Understand and enhance Microsoft CE applications and technologies. - Coordinate changes and designs to meet organizational needs. - Develop a roadmap for project delivery. - Manage and mentor a team of developers. - Ensure successful delivery of CRM and web applications. - Advise on Microsoft CE trends and functionalities. - Document all work, including designs and test plans. - Build relationships with technology staff and stakeholders. - Participate in project team activities and adhere to standards. Primary Skills - Microsoft CE application development - D365 CE and Power Platform expertise - AI and Machine Learning knowledge - Integration with SAP ERP and payment processing systems - Microsoft certified solution architect - Data migration to Microsoft CRM Secondary Skills - Enterprise Business Solutions - ITIL / ITSM practices - Dynamics Contact Center deployment - Natural Language IVR and ChatBOT development - Microsoft Office 365 proficiency - Microsoft ADO Testing Module Power Skills - Leadership and mentoring - Stakeholder management - Strong communication - Problem-solving abilities - Team collaboration - Project management - Adaptability Relevant Experiences required - 10 years of Microsoft CE application implementation experience - 10 years developing CRM applications using .Net, JavaScript, Python, React - 5 years as a Microsoft certified FastTrack solution architect - 2 years using Azure AI services and Machine Learning for D365 CE - Experience delivering projects with AI technologies for customer service - Proven data migration experience to Microsoft CRM - Experience with high-volume contact center applications and integrations Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.