MANAGER

JOB DESCRIPTION Section I: Basic Information on the Role

Position Name

Manager – Application Lead / Assistant – Business Applications

Function

Information Technology

Line of Business

Corporate

Grade

D1

Reporting to

Functionally

Administratively

CTO

CTO

Roles Reporting into

No. of employees

Role

Description

Section II: Job Summary

We are seeking a versatile professional to assist the CTO in managing and driving multiple business applications across business verticals. The role involves supporting new implementations, managing existing enterprise systems, and coordinating digital initiatives across departments. The ideal candidate will be application agnosti c, capable of understanding and managing diverse business applications (ERP, PLM, project management, integration, BI, etc.) and ensuring their effective adoption and utilization across the organization.

Section III: Do – Key Activities and responsibilities of the role

Perspective

Responsibility

Strategic

NA

Financial

Support the CTO in planning, execution, and monitoring of application-related projects across business verticals.

Oversee day-to-day functioning and issue resolution for core business applications (ERP, PLM, project management, BI, etc.).

Customer

Coordinate with users and internal IT teams for configurations, enhancements, and integrations.

Assist the CTO in tracking deliverables, risks, and dependencies across systems to ensure timely completion.

Internal Process/Internal Process/Operations

Develops and maintains controls and procedures to ensure that the IT support processes are efficiently run and are effective

Ensures that all Technical Support staff is aware of, and complies with, all IT Support, IT delivery and service management processes

Participate in requirement gathering, testing, rollout, and user training.

Drive process alignment, user adoption, and standardisation across applications.

Contribute to the roadmap for application integration and digital transformation

Learning & Development

Proven ability to work across multiple applications and adapt to new technologies.

Excellent project coordination, vendor management, and reporting skills.

Exposure to EPC or energy/manufacturing business environments preferred.

Section IV: DELIVER – KEY OUTPUTS / RESULTS FROM THE ROLE

Key Performance Indicators (KPI) What are the measurable indicators for the role?

Measurable Deliverables

Development and delivery of IT applications as per IT Strategy

Internal customer satisfaction with IT support services

Compliance to SLAs for resolving IT issues

Adherence to the IT budget

Section V: DISPLAY – KNOWLEDGE & SKILLS

In this section, please mention the qualification, technical skills and capabilities which are essential to execute the role. It may be a reflection of your own qualification and skills

Qualification and technical skills required to execute the role. Please mention any functional knowledge. E.g. PhD in xyz

Qualifications

• • Bachelor’s/Master’s in Engineering, Computer Science, or related field.
• • Project Management or ITIL certification preferred.

• Technical Skills

• • ERP, PLM, project management, BI, etc.

• Experience levels required to execute this role

• E.g. 2-4 yrs of experience as a salesman in abc market

• Specific Experience

• • 7–8 years of experience in enterprise application management or digital project coordination.
• • Exposure to ERP (e.g., SAP), PLM, or other enterprise-grade systems preferred.
• • Strong understanding of end-to-end business processes (engineering, projects, manufacturing) preferred.
• • Proven ability to work across multiple applications and adapt to new technologies.
• • Excellent project coordination, vendor management, and reporting skills.
• • Exposure to EPC or energy/manufacturing business environments preferred.

• Over all Experience

• • 7 to 10 years

• Behavioral skills / competencies required for the role. E.g. Attention to detail

• Behavioral Skills

• • Good communication / presentation Skills
• • Team management
• • Business understanding
• • Problem analysis