Associate Product Manager (WFM)

You will be a part of the product strategy, roadmap, and feature prioritization. Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications. Conduct market research and competitive analysis to identify market opportunities and drive product innovation. Work closely with engineering teams to translate product requirements into actionable user stories and specifications. Drive the development and launch of new features and enhancements, ensuring high-quality deliverables that meet customer needs and business objectives. Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes. Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement. Qualification Required: - Bachelors degree in computer science, Engineering in IT Technology, Business Administration, or related field. - 2+ years of experience in contact center workforce management domain, with a focus on software product management. - Hands-on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio, etc. - Proven experience leading cross-functional teams and driving product development from concept to launch. - Strong understanding of domain principles, processes, and best practices. - Demonstrated ability to analyze market trends, customer needs, and competitive landscapes help drive product strategy. - Excellent communication, presentation, and interpersonal skills. - Strong analytical and problem-solving abilities. - Experience working in Agile development environments. - Knowledge of Agile methodologies such as Scrum. - Hands-on experience of working on SDLC tools such as Jira. About the Company: Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklrs unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. You will be a part of the product strategy, roadmap, and feature prioritization. Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications. Conduct market research and competitive analysis to identify market opportunities and drive product innovation. Work closely with engineering teams to translate product requirements into actionable user stories and specifications. Drive the development and launch of new features and enhancements, ensuring high-quality deliverables that meet customer needs and business objectives. Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes. Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement. Qualification Required: - Bachelors degree in computer science, Engineering in IT Technology, Business Administration, or related field. - 2+ years of experience in contact center workforce management domain, with a focus on software product management. - Hands-on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio, etc. - Proven experience leading cross-functional teams and driving product development from concept to launch. - Strong understanding of domain principles, processes, and best practices. - Demonstrated ability to analyze market trends, customer needs, and competitive landscapes help drive product strategy. - Excellent communication, presentation, and interpersonal skills. - Strong analytical and problem-solving abilities. - Experience working in Agile development environments. - Knowledge of Agile methodologies such as Scrum. - Hands-on experience of working on SDLC tools such as Jira. About the Company: Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and effi