Program Manager- CCaaS

Role Responsibilities: Oversee the planning, execution, and delivery of global programs, ensuring alignment with strategic objectives Engage with stakeholders to ensure clear communication and alignment on goals Allocate and coordinate resources effectively across regions to ensure timely program milestones Monitor and track program performance, identifying and mitigating risks as necessary Key Deliverables: On-time delivery of program milestones, ensuring adherence to budget and schedule High stakeholder satisfaction, tracked through feedback from clients and management Successful risk mitigation, ensuring smooth program execution Continuous improvement initiatives leading to increased program efficiency