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About the role
Role Responsibilities: Manage customer implementation and ensure successful CCaaS deployment Perform network and IP telephony assessments to identify bottlenecks and areas for improvement Troubleshoot voice quality issues by analyzing signaling and media streams Collaborate with CPaaS vendors, carrier partners, and engineering teams to optimize voice connectivity Key Deliverables: Successful deployment and implementation of CCaaS solutions Optimized voice quality through network diagnostics and troubleshooting Developed best practice guidelines for network configurations and VoIP optimizations Trained customers on voice quality monitoring tools and configurations
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