Service desk Professional

We are looking for a skilled Service Desk Professional to join our team at Squircle IT Consulting Services Pvt Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues in a timely and professional manner. Document customer interactions and resolutions in a thorough and accurate manner. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain a strong understanding of our products and services. Continuously improve knowledge base articles and contribute to process improvements. Job Requirements Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and troubleshooting skills. Experience with ticketing systems and incident management tools. Ability to adapt to changing situations and priorities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.