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About the role
Port Security Hands-on exposure to Cisco and D-Link switches Routing Static Routing Dynamic Routing (basic understanding OSPF/BGP awareness preferred) Hands-on exposure to Cisco and D-Link routers Understanding of ISP link redundancy and failover concepts Network Services & Protocols DHCP configuration and troubleshooting DNS basic understanding TFTP for configuration and image transfer SSH and Telnet for device management SNMP configuration and monitoring Security & Firewall (Recommended) Basic ACL configuration in switching and routing environments. AAA concepts: RADIUS TACACS+ Firewall knowledge (recommended): Sophos Firewall Basic understanding of: Firewall policies NAT VPN concepts Basic understanding of network automation concepts. Exposure to scripting or tools for: Configuration backup Monitoring automation Willingness to learn automation frameworks Understanding of: ILL, MPLS, and Internet links Redundant links and high availability Rack, stack, and cabling basics Awareness of data center operational practices Experience working in 24x7 shift-based NOC operations Certifications (Preferably) CCNA (Cisco Certified Network Associate) JNCIA or equivalent networking certification Firewall certification (Sophos or equivalent) ITIL Foundation (added advantage)Key Responsibilities Monitor ISP, backbone, and data center networks using NOC monitoring tools Handle alerts, incidents, and service requests via ticketing systems Perform initial troubleshooting of Layer 2 and basic Layer 3 issues Escalate issues to L2/L3 teams as per defined escalation matrix Coordinate with ISPs, ILL providers, and vendors for link-related issues Track SLA, uptime, MTTR, and ensure timely resolution of incidents Prepare and maintain: Root Cause Analysis (RCA) Network outage and incident reports Daily/weekly NOC reports Follow change management procedures during configuration and maintenance activities Support firmware/IOS upgrades and scheduled maintenance windows Maintain configuration backups and assist in restoration during failures Ensure adherence to NOC operational processes and best practices Technical Skills Required: Experience with NOC/Network Monitoring tools: NIMS SNMP NetFlow Alert handling, threshold monitoring, and dashboard analysis Basic packet analysis using Wireshark Switching (Strong Knowledge) VLANs, Trunking (802.1Q), and Access Ports Spanning Tree Protocol (STP) EtherChannel CDP / LLDPR
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