Service Team Lead

The role is with a very well know company in to control systems and automation. Were Looking for Someone With :5+ years in Service Desk/Support roles, including 3+ years as Team Leader/Manager including coaching, mentoring, and staff development.3+ years recent experience as Service Support Analyst in B2B software support (direct ticket ownership)Operational Change Management experience (governance, CAB leadership)Technical knowledge (support perspective) of hardware/infrastructure and COTS software: Linux, Windows, Oracle SQL, VMwareStrong written and verbal communication skills; ability to influence across levels and functions.Ability to operate calmly under pressure, make timely decisions with incomplete information, and handle urgent situations.Strong organization, planning, estimation skills; ability to multi-task and monitor others activities.High attention to detail; strong comprehension and lateral thinking.Integrity, transparency, and a customer-first mindse t The role is with a very well know company in to control systems and automation. Were Looking for Someone With :5+ years in Service Desk/Support roles, including 3+ years as Team Leader/Manager including coaching, mentoring, and staff development.3+ years recent experience as Service Support Analyst in B2B software support (direct ticket ownership)Operational Change Management experience (governance, CAB leadership)Technical knowledge (support perspective) of hardware/infrastructure and COTS software: Linux, Windows, Oracle SQL, VMwareStrong written and verbal communication skills; ability to influence across levels and functions.Ability to operate calmly under pressure, make timely decisions with incomplete information, and handle urgent situations.Strong organization, planning, estimation skills; ability to multi-task and monitor others activities.High attention to detail; strong comprehension and lateral thinking.Integrity, transparency, and a customer-first mindse t