Source description
About the role
Manages customer complaint process
Analyzes nonconformance root cause investigations and manage Supplier Corrective/Preventive actions.
Reviews validation and verification reports and provides summary of change for customer approval.
Reviews product process, design, and material changes from suppliers for approval
Interfaces with customer requests and works with suppliers to ensure tasks are met
Analyzes and identifies trends from quality data and develop proactive measures with suppliers in support of continuous improvement.
Participates in customer/supplier audits
Manages label change process with customers
Suggests solutions to identified problems
Manages new product development projects
Suggests actions for improvement
Collects and tracks quality data
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