JD Edwards Support Tech

Job Title: JD Edwards Support Analyst

Work Location: Remote

Contract: 12+ Months

NOTES:

Daytime shifts during work week

Need to have recent JD Edwards support

Leadership and fragmented parts of IT have been supporting the tickets- they need to offset the work to a dedicated support tech

Summary:

JD Edwards Support Analyst is a frontline IT professional that is responsible for providing day‑to‑day technical and functional support for JD Edwards ERP systems. They are a core team member to help ensure that JD Edwards systems are operational, user‑friendly, and aligned with business goals, combining technical troubleshooting with user support and documentation.

Core Responsibilities

Tier 1–2 Support: Manage incoming calls, help tickets, and user inquiries for JD Edwards

Troubleshooting: Resolve access, navigation, configuration, and transaction issues (e.g., stuck orders, vouchers, receipts)

Collaboration: Work with JDE system administrators, developers, business users and IT leadership to escalate and resolve complex issues

User Management: Perform account setup, role/security changes, and password resets

Metrics & Reporting: Track support performance, create reports using ReportsNow

Documentation & Training: Create and maintain SOPs, user guides, and training materials; conduct 1‑on‑1 or group training sessions

Testing Support: Assist with UAT, regression testing, and validation of system updates

Skills & Qualifications

• JD Edwards Experience: 1–5+ years supporting JD Edwards

• Functional Knowledge: Distribution (Sales Order and Purchasing), Manufacturing, Finance

• Tools: JDE Enterprise One 9.2, DSI/Cloud Inventory, ReportsNow, Service Desk Plus, Microsoft Office

• Soft Skills: Strong communication, problem‑solving, documentation, and customer service mindset

• Technical Skills: Understanding of UBEs, system logs, integrations, JDE Orchestrator, basic SQL