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About the role
Designation: Sarver & Storage L2 Qualification: B E, BTech, B.Sc. (CS, IT) Experiences: 5+ Years Languages: Hindi & English Mandatory Roles & Responsibilities: Ensuring that various types of information are communicated to users through the appropriate channel(s). Ensuring user queries or issues are captured, validated, and triaged for further processing. Ensuring improvement of the two previous processes through analysis, reviews and reporting, as well as through automation, competence building, knowledge sharing and other organizational changes. Address user tickets regarding hardware, software and networking. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency. Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs. Work Location: In person .
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