Associate

Associate | Technical Support | Network Operations Center We are hiring Associates with experience in Technical Support, Help Desk, or Network Operations. The ideal candidate should have knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux, and ticketing tools. Candidates must possess strong troubleshooting and strong communication skills. Experience: 1-3 Years Location: Hyderabad Employment Type: Full-Time Shift: US Flexible (Mon - Fri) | Fixed Week offs Roles & Responsibilities: Provide Level 1 technical support via phone, email, and ticketing systems. Monitor network alerts and respond within SLA timelines. Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues. Process maintenance requests and coordinate dispatches. Update customers on open incidents and ensure timely resolution. Escalate complex issues to Tier 2/Tier 3 support teams. Maintain accurate documentation and ticket updates. Collaborate with internal teams to ensure service excellence. Required Skills: Network Operations Center (NOC) Technical Support Help Desk TCP/IP DNS LAN/WAN Windows Linux / Unix Troubleshooting Ticketing Tools Network Monitoring Customer Support Incident Management SLA Management Preferred Skills: CCNA CCENT CompTIA Network+ CompTIA A+ Networking Fundamentals Education: Any Graduate Recruiter Details: Muhammad H HR - Talent Acquisition 7358282745 muhammad.h@sutherlandglobal.com Interested candidates can share their updated CV via Email or WhatsApp . "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com"