Walk-in || Technical Support Executive

Roles and Responsibilities Provide technical support to customers via phone calls. Troubleshoot and resolve customer issues related to product functionality, configuration, and installation. Escalate complex issues to senior team members or other departments as needed. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Desired Candidate Profile 1-5 years of experience in a similar role (International Voice Process). Strong communication skills with excellent verbal and written English proficiency. Ability to work on rotational shifts including night shifts (US Process). Basic knowledge of computer hardware components and networking concepts. Mention "Priscilla HR" on top of your resume.