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About the role
Qualification: Bachelor's degree or equivalent experience Have one of the following or be able to obtain within 6 months of employment: Network+, Security+, A+, CCENT 1+ years of technical experience 2+ years of Project/ Client Engagement/ Customer Facing experience Basic ability to troubleshoot network issues TCP/IP, SNMP, PING Basic understanding of server systems (Windows server OS, Terminal services, CITRIX, LINUX, DNS, DHCP) Basic internetworking skills – MPLS, Wireless, LAN, WAN Vendor escalation management Proactive monitoring utilizing at least 1 system management tool (LogicMonitor, Orion/SolarWinds, HP OpenView, or Kaseya) Strong customer service background and ability to work in a team environment
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