Source description
About the role
Role & responsibilities: We are seeking a Support Engineer I with experience in Microsoft O365, Active Directory, Windows Server, troubleshooting, and remote support. The ideal candidate will provide technical assistance to US-based customers through voice and remote support channels, diagnose issues, and ensure timely resolution while delivering excellent customer service. Key Responsibilities: Provide technical support for Microsoft O365, Active Directory, and Windows Server environments. Troubleshoot hardware, software, and user access issues. Deliver remote support and resolve incidents within defined SLAs. Handle voice-based support interactions with US customers professionally. Escalate complex issues to higher support tiers when required. Document troubleshooting steps and resolutions accurately. Required Skills: Experience with Microsoft O365 administration and troubleshooting. Knowledge of Active Directory user and group management. Understanding of Windows Server administration. Strong troubleshooting and problem-solving skills. Experience providing remote and voice-based technical support. Excellent communication and customer service skills.
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