Support Engineer I

Job Summary We are looking for a Support Engineer I to provide end-user technical support and troubleshoot desktop, network, and Microsoft environment issues. The ideal candidate should have strong troubleshooting skills and a customer-focused approach. Key Responsibilities Provide technical support to end users via phone, email, and remote tools. Troubleshoot hardware, software, Windows OS, and Microsoft 365 issues. Manage user accounts, passwords, and permissions in Active Directory. Perform basic troubleshooting of DNS, DHCP, and network connectivity issues. Support desktops, laptops, printers, and peripheral devices. Log, track, and resolve incidents through the ticketing system. Escalate complex issues to higher-level support teams as needed. Job Summary We are looking for a Support Engineer I to provide end-user technical support and troubleshoot desktop, network, and Microsoft environment issues. The ideal candidate should have strong troubleshooting skills and a customer-focused approach. Key Responsibilities Provide technical support to end users via phone, email, and remote tools. Troubleshoot hardware, software, Windows OS, and Microsoft 365 issues. Manage user accounts, passwords, and permissions in Active Directory. Perform basic troubleshooting of DNS, DHCP, and network connectivity issues. Support desktops, laptops, printers, and peripheral devices. Log, track, and resolve incidents through the ticketing system. Escalate complex issues to higher-level support teams as needed.