Senior Helpdesk Administrator

Technical Support

3+ Months Contract

Phoenix, AZ 85007

In person interviews

Local Only Candidates -Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.

Knowledge and Experience

• Minimum 3-5 years working experience in an IT field

• Customer service and interaction

• Intune

• O365 Experience (including OneDrive, Office products, SharePoint, etc.)

• Familiarity with software installation

• PowerShell commands and scripting experience

• Experience with Active Directory, DNS, and DHCP

• AWS SysOps and infrastructure/architecture

• PowerShell scripting and automation

• Palo Alto firewall

• IIS

• Intune Administration

Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs

Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.