Support Engineer Trainee (AS400)

As an AS400 Support Specialist at our Pune location, your role involves monitoring AS400 jobs and system alerts to ensure timely acknowledgment and basic troubleshooting. You will provide first-line support for incidents, service requests, and alerts related to Retail, ERP, and Infrastructure systems, user access, and job failures. Key Responsibilities: - Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution. - Utilize basic AS400 commands and manage batch processes within the AS400 environment. - Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams. - Log, track, and update tickets in the ITSM/ticketing system, ensuring accurate documentation. - Provide on-call support for priority incidents and urgent system issues as required. - Maintain flexibility for night shifts and weekend support in a 24x7 environment. - Participate in knowledge-sharing and training programs to enhance expertise in ERP support. - Uphold a high level of customer service by delivering prompt and professional responses to end users. Qualifications Required: - Experience in using basic AS400 commands and managing batch processes. - Familiarity with ITSM/ticketing systems for ticket logging and tracking. - Ability to work in a 24x7 environment and provide on-call support when necessary. - Strong communication skills to coordinate with end users and IT teams effectively. This job offers the opportunity to work in a dynamic environment where you will play a crucial role in ensuring the smooth operation of AS400 systems and providing exceptional support to end users. As an AS400 Support Specialist at our Pune location, your role involves monitoring AS400 jobs and system alerts to ensure timely acknowledgment and basic troubleshooting. You will provide first-line support for incidents, service requests, and alerts related to Retail, ERP, and Infrastructure systems, user access, and job failures. Key Responsibilities: - Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution. - Utilize basic AS400 commands and manage batch processes within the AS400 environment. - Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams. - Log, track, and update tickets in the ITSM/ticketing system, ensuring accurate documentation. - Provide on-call support for priority incidents and urgent system issues as required. - Maintain flexibility for night shifts and weekend support in a 24x7 environment. - Participate in knowledge-sharing and training programs to enhance expertise in ERP support. - Uphold a high level of customer service by delivering prompt and professional responses to end users. Qualifications Required: - Experience in using basic AS400 commands and managing batch processes. - Familiarity with ITSM/ticketing systems for ticket logging and tracking. - Ability to work in a 24x7 environment and provide on-call support when necessary. - Strong communication skills to coordinate with end users and IT teams effectively. This job offers the opportunity to work in a dynamic environment where you will play a crucial role in ensuring the smooth operation of AS400 systems and providing exceptional support to end users.