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About the role
Role Overview: You will be a Success Architect at Salesforce, a specialized team within Customer Success dedicated to supporting the most critical and strategic customers. Your role will involve providing expert guidance on solution design, system performance optimization, and application lifecycle management to drive long-term business success. You will collaborate with various teams across Customer Success and the Product organization to deliver sustainable solutions that enhance the overall Salesforce experience. Key Responsibilities: - Drive Customer Impact: Partner with strategic customers, assess their implementations, and deliver expert recommendations on technical architecture, solution design, reliability, and feature adoption. - Lead with Expertise: Serve as a trusted subject matter expert, providing proactive and reactive guidance on architecture, technology strategy, and product best practices. - Communicate with Clarity: Simplify complex technical concepts for diverse audiences and position yourself as a trusted advisor in key business and technology discussions. - Innovate & Solve Problems: Identify capability gaps, recommend product enhancements, and drive long-term adoption for customer success. - Execute Proven Strategies: Leverage Success Architect playbooks to address unique customer challenges and opportunities. - Build Strong Relationships: Collaborate with internal and external partners to drive customer success, product improvement, and overall business growth. Qualifications Required: - 5+ years of experience in software, system, or enterprise architecture with expertise in Salesforce products, platform capabilities, and best practices. - Strong knowledge of enterprise application integration, AI, analytics, and security best practices. - Ability to assess business objectives, propose solution options, and communicate with stakeholders effectively. - Proficiency in data management, integration, secure & scalable architecture, Salesforce development, and system integration. - Desired technical skills include data modeling, data governance, secure architecture design, and Salesforce development. - Certifications required: Salesforce Admin, Salesforce Advanced Admin. Desired certifications: Platform App Builder, Platform Developer 1, Certified Architect Credentials. Company Details: Salesforce is the #1 AI CRM, leading workforce transformation in the agentic era. The company values ambition, action, trust, and innovation, making it a place for Trailblazers passionate about bettering business and the world through AI. Salesforce offers benefits and resources to support work-life balance and accelerate your impact with AI agents. Join Salesforce to shape the future, redefine possibilities, and deliver amazing experiences that customers love. Apply today to unleash your potential. Role Overview: You will be a Success Architect at Salesforce, a specialized team within Customer Success dedicated to supporting the most critical and strategic customers. Your role will involve providing expert guidance on solution design, system performance optimization, and application lifecycle management to drive long-term business success. You will collaborate with various teams across Customer Success and the Product organization to deliver sustainable solutions that enhance the overall Salesforce experience. Key Responsibilities: - Drive Customer Impact: Partner with strategic customers, assess their implementations, and deliver expert recommendations on technical architecture, solution design, reliability, and feature adoption. - Lead with Expertise: Serve as a trusted subject matter expert, providing proactive and reactive guidance on architecture, technology strategy, and product best practices. - Communicate with Clarity: Simplify complex technical concepts for diverse audiences and position yourself as a trusted advisor in key business and technology discussions. - Innovate & Solve Problems: Identify capability gaps, recommend product enhancements, and drive long-term adoption for customer success. - Execute Proven Strategies: Leverage Success Architect playbooks to address unique customer challenges and opportunities. - Build Strong Relationships: Collaborate with internal and external partners to drive customer success, product improvement, and overall business growth. Qualifications Required: - 5+ years of experience in software, system, or enterprise architecture with expertise in Salesforce products, platform capabilities, and best practices. - Strong knowledge of enterprise application integration, AI, analytics, and security best practices. - Ability to assess business objectives, propose solution options, and communicate with stakeholders effectively. - Proficiency in data management, integration, secure & scalable architecture, Salesforce development, and system integration. - Desired technical skills include data modeling, data governance, secure architecture design, and Salesforce dev
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