Source description
About the role
We are hiring for an IT Support Engineer role for our client, a technology company. Key Responsibilities: Provide first and second-level technical support to end-users Diagnose and resolve hardware, software, and network issues Manage and resolve support tickets within defined SLAs Set up, configure, and maintain desktops, laptops, and peripherals Support basic network troubleshooting (LAN/WiFi/VPN) Document recurring issues and maintain a knowledge base Escalate complex issues to senior IT teams when required Required Skills: Good understanding of Windows OS and basic networking concepts Experience with ticketing tools (ServiceNow, Freshdesk, Zendesk) Strong troubleshooting and problem-solving skills Basic knowledge of Active Directory and email systems (Outlook) Good communication skills to support non-technical users Ability to prioritize and manage multiple support requests Good to Have: Basic knowledge of Linux/Mac OS CompTIA A+/Network+ certification Experience with remote desktop tools About the Opportunity: This is a full-time, permanent role with excellent growth prospects. The client offers a collaborative work culture, competitive compensation, and strong learning opportunities.
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