Senior Technical Support Engineer

We are hiring for a Technical Support Engineer role for our client, a technology company. Key Responsibilities: Provide technical support to customers for software products via email, chat, and calls Diagnose and troubleshoot product issues, escalating where necessary Log and track customer issues to resolution within SLA timelines Collaborate with engineering teams to report and resolve bugs Maintain and update support documentation and FAQs Monitor system health and proactively flag potential issues Required Skills: Strong troubleshooting and analytical skills Basic SQL knowledge for issue diagnosis Experience with support ticketing tools (Zendesk, Freshdesk, JIRA) Understanding of APIs and basic web technologies Excellent written and verbal communication skills Customer-first mindset with strong patience under pressure Good to Have: Experience supporting SaaS products Basic scripting knowledge (Python/SQL) Familiarity with monitoring tools About the Opportunity: This is a full-time, permanent role with excellent growth prospects. The client offers a collaborative work culture, competitive compensation, and strong learning opportunities.