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About the role
Roles and Responsibilities : - Provide technical support to customers via email, phone, or chat for software-related issues. - Troubleshoot and resolve complex technical problems using various tools such as IMAP, POP, SMTP protocols. - Collaborate with cross-functional teams to identify root causes of issues and implement solutions. - Document customer interactions and resolutions in a timely manner. Job Requirements : - 3-6 years of experience in IT services & consulting industry. - Solid knowledge of email support, software support, and troubleshooting techniques. - Proficiency in working with IMAP, POP, SMTP protocols. .
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