Source description
About the role
The desired individual should preferably have a good understanding of typical business challenges, solutions and best practices in Field Service Management space, and should be able to interact with both technical and functional teams to understand requirements, analyze information, and design comprehensive solutions over the FSL platform. The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements and functional architecture. Field service and related industry experience, as well as Field Service Lightning (or other FSM platform) implementation experience is preferred. The Business Analyst should work closely with Business users to identify the requirements, create user stories, identify dependencies and document them. He/she should also help the Customer Product Owner & the team to maintain the Product Backlog, prioritise and groom user stories, and design the functional solution.
Roles & Responsibilities Provide expertise to understand and analyse the customer’s Field Service Management requirements
Create functional specifications, user stories and user documentation
Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions and meet project objectives, business requirements and company goals
Analyze functional challenges; develop recommendations and solutions for those problems, help implement those solutions, and assess the business impacts and results
Participate in the full software development life cycle from feasibility and requirement analysis to design, development, demo, testing and deployment
Conduct meetings with business teams to solicit the business requirements
Possess an overall understanding of the project solution from a functional aspect
Provide functional oversight & guidance in the implementation of a project solution
Provide recommendations/validations of the functional implementation of a solution
Provide thought leadership on FSM to customer & delivery teams
Salary Range-$100,000-$120,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Role: Business Analyst
Desired skills: Salesforce(SFDC)
Experience: 8 - 10 Years
Job function: TECHNOLOGY
Location: Atlanta, GA
Salary range: $100,000–$120,000
Apply by: 2026-08-04 00:00:00
More at Tata Consultancy Services