CX Salesforce Solution Architect

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.

 Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.

 Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.

 Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.

 Build trusted advisor relationships and identify opportunities for cross-platform integration.

 Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,

 Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,

 Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,

 Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

 Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),

 Experience in working with team based in multiple time zones,

 Innovation Mindset

Qualifications

•  13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.

•  Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.

•  Hands-on experience with AI/ML integration and data-driven solutioning.

•  Strong understanding of CRM architecture, governance, and integration frameworks.

•  Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.

•  Excellent communication, stakeholder management, and presentation skills.

• NICE TO HAVE

•  Certification e.g. Salesforce, ServiceNow etc.

Salary Range: $220,000 - $240,000 a year

#LI-MG2

Role: Solution Architect

Desired skills: Program Management

Experience: 13 - 16 Years

Job function: CONSULTANCY

Location: New York, NY

Salary range: $220,000–$240,000

Apply by: 2026-08-29 00:00:00