PTC Servigistics Functional Analyst

Must Have Technical/Functional Skills

Must-Have Skills and Experience

• 4–5 years of relevant functional support or consulting experience in supply chain management or planning applications.

• Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts.

• Functional expertise with PTC Servigistics or equivalent service parts planning tools.

• Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.

• Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.

• Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar is a strong advantage.

• Familiarity with ERP integrations (SAP, Oracle) is preferred.

• Comfortable working in ITIL-based support environments.

• Ability to work collaboratively with technical developers, business users, and global teams.

• Strong SQL skills with experience in Oracle and MongoDB.

• Strong hands on knowledge of Service Parts Planning / Inventory Management concepts.

• Functional experience with PTC Servigistics preferred.

• Strong collaboration skills to work with technical teams, business users, and global stakeholders.

• Comfortable working in a remote, globally distributed team.

• Must understand process-oriented systems and workflows (highly preferred).

• Experience working in Agile environments and the ability to collaborate with cross-functional teams

• Excellent communication skills and the ability to effective stakeholder interaction.

• Team player with strong problem-solving skills and attention to detail.

• Proven troubleshooting and problem-solving capabilities supporting large-scale, data-intensive, SLA-driven applications. (MUST)

Preferred / Good to Have Skills

• Understanding technical landscape with microservices and cloud environment like AWS or similar

• Experience with CI/CD pipelines and build tools.

• Aerospace aftermarket or MRO domain experience.

• APICS CPIM / CSCP or equivalent certification.

• Exposure to ERP integrations (SAP, Oracle).

Roles & Responsibilities

• Provide functional application support for aerospace OEM’s service parts planning platform.

• Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions.

• Triage and analyze production incidents and business tickets to determine functional vs technical root causes.

• Collaborate closely with technical teams to troubleshoot complex issues involving configuration, data, or custom code.

• Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes.

• Guide technical teams on required logic changes when issues relate to code or data processing.

• Validate fixes through functional scenario testing and ensure business acceptance before deployment.

• Support problem management and root cause analysis (RCA) activities, providing functional insights for long-term stability.

• Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms.

• Maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.

• Participate in cross-timezone coordination with offshore support teams to ensure seamless coverage.

Generic Managerial Skills, If any

Mandatory

• Strong collaboration and interpersonal skills to coordinate with global and cross-functional teams.

• Ability to manage priorities and incidents effectively under pressure.

• Proactive problem-solving and decision-making skills.

• Effective communication and stakeholder management capabilities.

• Time management and organizational skills to work in a remote, distributed environment.

• Ability to mentor or guide junior team members (if applicable).

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $150,000 - $175,000 a year

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Role: Developer

Desired skills: Inventory Management | Supply Chain | SCM

Qualifications: BACHELOR OF COMPUTER SCIENCE

• Experience: 5 - 15 Years

• Job function: TECHNOLOGY

• Location: Seattle, WA

Salary range: $150,000–$175,000

Apply by: 2026-09-07 00:00:00