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About the role
Key Responsibilities Gather, analyze, document, and manage business and functional requirements. Create BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria. Conduct stakeholder workshops and requirement review sessions. Translate business and operational requirements into functional specifications for delivery teams. Document current-state and future-state business processes. Support broadband transformation initiatives related to: Service Assurance Fault Management RCA Customer Experience Wi-Fi & CPE Operations Trouble Ticketing Automation & AI Use Cases Lead UAT planning, execution, defect tracking, and business sign-offs. Define and baseline operational KPIs, SLAs, and business success metrics. Support governance activities, status reporting, RAID management, and change requests. Required Skills & Experience 8+ years of Business Analysis experience. Mandatory Broadband/ISP domain experience. Good know how of: FTTH/FTTx and GPON/XGS-PON Networks OLT, ONT/ONU, BRAS/BNG Concepts DHCP, DNS, AAA Broadband Provisioning & Activation Service Assurance & Fault Management Customer Care & Trouble Ticketing Processes Wi-Fi and CPE Operations Knowledge of broadband operational KPIs: MTTR MTTD First Contact Resolution (FCR) Service Availability Repeat Fault Rate Truck Roll Rate Expertise in: Requirements Elicitation Process Mapping User Stories Functional Specifications Acceptance Criteria UAT Coordination Stakeholder Management Experience with Agile/Scrum delivery methodologies. Tools Jira Confluence ServiceNow Microsoft Visio Microsoft Office Suite Preferred Skills AI/ML, Analytics, Automation, or Digital Transformation program experience. OSS/BSS transformation exposure. TR-069 / TR-369 knowledge. ITIL familiarity. Experience with AI, RAG, Knowledge Graphs, Data Lakes, or AI Governance frameworks. Qualifications Bachelor's Degree in Engineering, Telecommunications, Computer Science, IT, or related field. MBA is an advantage. CBAP, PMI-PBA, Agile BA, Scrum, SAFe, or ITIL certifications preferred. .
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