Product Manager - Enterprise Managed Services

As a Product Manager at Tata Tele Business Services (TTBS), you will be responsible for owning and scaling a portfolio of enterprise managed services built on 3rd-party platforms, OEM tools, and ISV technologies. Your focus will be on standardization, profitability, scalability, and service differentiation across large enterprise customers. This role is ideal for someone who understands operations, SLAs, service economics, and lifecycle-based value creation. Key Responsibilities: - Define managed service offerings across various domains such as Cloud Managed Services, Infrastructure & Platform Ops, Security Operations (SOC), Network & Workplace Services. - Standardize service tiers as Basic / Advanced / Premium / Outcome-based. - Build service roadmaps aligned to automation and AIOps adoption. - Own product relationships with monitoring, ITSM, security, automation, and observability platforms. - Evaluate tools for cost, scalability, and operational efficiency. - Drive tool consolidation and platform rationalization. - Define pricing models based on per resource, per user, per outcome, or fixed fee. - Drive margin improvement via automation, shift-left, and self-healing. - Own cost models, utilization benchmarks, and service profitability. - Package services into clear, outcome-led propositions. - Enable sales teams with service catalogs, SLA constructs, ROI, and value narratives. - Support enterprise RFPs, renewals, and service expansions. - Own onboarding, steady-state operations, and continuous improvement. - Track KPIs such as SLA, MTTR, CSAT, churn, and margin leakage. - Work with delivery to reduce escalations and improve predictability. Required Skills: - Strong experience in Managed Services or IT Operations. - Deep understanding of SLAs, ITIL, service design, and delivery economics. - Exposure to AIOps, ITSM, monitoring, SOC platforms. - Ability to productize services, not just deliver them. About Tata Tele Business Services (TTBS): TTBS is the country's leading enabler of connectivity and communication solutions for businesses. With a focus on customer-centricity and innovation, TTBS offers a wide range of ICT services for businesses in India. The company values dedication, passion, and ethical values, nurturing talent to rise into leadership roles. Success Metrics (Managed Services): - Service margin and EBITDA contribution. - SLA compliance and operational efficiency. - Reduction in manual effort via automation. - Renewal rate and account expansion. As a Product Manager at Tata Tele Business Services (TTBS), you will be responsible for owning and scaling a portfolio of enterprise managed services built on 3rd-party platforms, OEM tools, and ISV technologies. Your focus will be on standardization, profitability, scalability, and service differentiation across large enterprise customers. This role is ideal for someone who understands operations, SLAs, service economics, and lifecycle-based value creation. Key Responsibilities: - Define managed service offerings across various domains such as Cloud Managed Services, Infrastructure & Platform Ops, Security Operations (SOC), Network & Workplace Services. - Standardize service tiers as Basic / Advanced / Premium / Outcome-based. - Build service roadmaps aligned to automation and AIOps adoption. - Own product relationships with monitoring, ITSM, security, automation, and observability platforms. - Evaluate tools for cost, scalability, and operational efficiency. - Drive tool consolidation and platform rationalization. - Define pricing models based on per resource, per user, per outcome, or fixed fee. - Drive margin improvement via automation, shift-left, and self-healing. - Own cost models, utilization benchmarks, and service profitability. - Package services into clear, outcome-led propositions. - Enable sales teams with service catalogs, SLA constructs, ROI, and value narratives. - Support enterprise RFPs, renewals, and service expansions. - Own onboarding, steady-state operations, and continuous improvement. - Track KPIs such as SLA, MTTR, CSAT, churn, and margin leakage. - Work with delivery to reduce escalations and improve predictability. Required Skills: - Strong experience in Managed Services or IT Operations. - Deep understanding of SLAs, ITIL, service design, and delivery economics. - Exposure to AIOps, ITSM, monitoring, SOC platforms. - Ability to productize services, not just deliver them. About Tata Tele Business Services (TTBS): TTBS is the country's leading enabler of connectivity and communication solutions for businesses. With a focus on customer-centricity and innovation, TTBS offers a wide range of ICT services for businesses in India. The company values dedication, passion, and ethical values, nurturing talent to rise into leadership roles. Success Metrics (Managed Services): - Service margin and EBITDA contribution. - SLA compliance and operational efficiency. - Reduction in manual effort via automation. - Renewal rate and a