Product Manager - MWP Processes & CX

As the Single-point owner for end-to-end process and customer experience across the ICS business, your key responsibilities will include: - Governing customer journeys across pre-sales, order, provisioning, billing, support, renewals, and exits - Driving continuous improvement, standardization, and simplification - Building strong business cases for internal approvals You will also be responsible for owning end-to-end product launch through CLCM sign-off and internal approval forums, ensuring strict adherence to the NPI process, and validating SKUs, pricing logic, invoicing, taxation, and settlement flows before go-live. Additionally, your role will involve leading OEM / ISV onboarding and engagement, defining pricing models, bundles, and discount structures, and partnering with Sales and Marketing for product positioning, launch kits, and enablement. Key Skills required for this role include product lifecycle & NPI management, strong OSS/BSS system and process understanding, commercial modeling & pricing, OEM / partner negotiations, SaaS, Cloud, Platform & VAS business understanding, strong stakeholder management, and a structured execution mindset. Success Metrics for this position will be measured based on various factors such as the number of products launched annually through CLCM & NPI, launch readiness, OEM agreements signed & operational, achieving target margins within 2 quarters of launch, accurate vendor settlements, and enabling sales with clear positioning, pricing, and launch collateral. To be eligible for this role, you should have 812 years of experience in Product Management or delivery or IT preferably in SaaS, VAS, Cloud, or Platform businesses, proven experience managing enterprise-grade product launches with governance, and a bachelors degree in a relevant field. Strong analytical skills, a data-driven mindset, excellent communication and collaboration abilities, and understanding of Microsoft products and services are also required. About the company, Tata Tele Business Services (TTBS) is the countrys leading enabler of connectivity and communication solutions for businesses, offering a wide range of ICT services with a focus on customer-centricity and innovation. TTBS values its people and believes in nurturing talent to drive digital connectivity and technology solutions for businesses while upholding ethics and values. As the Single-point owner for end-to-end process and customer experience across the ICS business, your key responsibilities will include: - Governing customer journeys across pre-sales, order, provisioning, billing, support, renewals, and exits - Driving continuous improvement, standardization, and simplification - Building strong business cases for internal approvals You will also be responsible for owning end-to-end product launch through CLCM sign-off and internal approval forums, ensuring strict adherence to the NPI process, and validating SKUs, pricing logic, invoicing, taxation, and settlement flows before go-live. Additionally, your role will involve leading OEM / ISV onboarding and engagement, defining pricing models, bundles, and discount structures, and partnering with Sales and Marketing for product positioning, launch kits, and enablement. Key Skills required for this role include product lifecycle & NPI management, strong OSS/BSS system and process understanding, commercial modeling & pricing, OEM / partner negotiations, SaaS, Cloud, Platform & VAS business understanding, strong stakeholder management, and a structured execution mindset. Success Metrics for this position will be measured based on various factors such as the number of products launched annually through CLCM & NPI, launch readiness, OEM agreements signed & operational, achieving target margins within 2 quarters of launch, accurate vendor settlements, and enabling sales with clear positioning, pricing, and launch collateral. To be eligible for this role, you should have 812 years of experience in Product Management or delivery or IT preferably in SaaS, VAS, Cloud, or Platform businesses, proven experience managing enterprise-grade product launches with governance, and a bachelors degree in a relevant field. Strong analytical skills, a data-driven mindset, excellent communication and collaboration abilities, and understanding of Microsoft products and services are also required. About the company, Tata Tele Business Services (TTBS) is the countrys leading enabler of connectivity and communication solutions for businesses, offering a wide range of ICT services with a focus on customer-centricity and innovation. TTBS values its people and believes in nurturing talent to drive digital connectivity and technology solutions for businesses while upholding ethics and values.