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About the role
Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module . Bachelors degree in Computer Science or equivalent from an accredited college or university. Experience of SAP S/4 HANA Rise on AWS is mandatory S4 Certification will be added advantage Experience on the following topics in CS module Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing Corrective Maintenance Service, Preventive Maintenance Service Service Contract Management, Service Monitoring and Analytics Warranty Claim Management - Customer Claim Processing Warranty Claim Management - Supplier Recovery Processing In-House Repair (3XK) Recurring Services Service Order Management Interaction Center Service Request Management Business Process Requirement GAPs and Analysis RICEF-W Objects Must be proficient in handling Issues/ troubleshooting / support functions. Should have experience in building the integration of SAP with applications which are non-SAP. Good knowledge on ticketing tools like service now, solution Manager etc. Ability to establish and maintain a high level of customer trust and confidence. Excellent communication skills. Ready to work in 24 x 5 support workplace. .
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