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Description: ServiceNow ITSM / VR Senior Developer (68 Years) Location- Banngalore/Mumbai/Chennai/Pune Role Overview: ServiceNow Senior Developer with 68 years of experience specializing in ITSM and Vulnerability Response (VR), supporting secure, compliant, and SLA-driven ServiceNow environments in a financial services context. Key Responsibilities: ITSM Delivery Develop and enhance Incident, Problem, Change, and Request ManagementEnsure alignment with ITIL practices and Aegon governance standardsDrive SLA adherence, backlog reduction, and service quality improvementsVulnerability Response (VR) / SecOps Implement and optimize ServiceNow VR for vulnerability lifecycle managementEnable ingestion, prioritization, and remediation workflowsIntegrate with scanners (e.g., Rapid7, Fortify) for automated processingSupport security reporting and audit readinessDevelopment & Customization Configure and customizeBusiness Rules, Script Includes, Client Scripts, UI PoliciesFlow Designer / WorkflowsDeliver scalable enhancements aligned to business and compliance needsIntegration & Data Management Develop REST/SOAP integrations with enterprise systemsSupport CMDB alignment and cross-module integration (ITSM,VR)Reporting & Quality) Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics)Create and maintain ATF scripts for release validationManaged Services Support Handle BAU enhancements, defect fixes, and continuous improvementParticipate in CAB, governance, and stakeholder interactionsRequired Skills Strong experience in:ServiceNow ITSM and Vulnerability Response (VR)JavaScript, Glide APIs, ServiceNow scriptingHands-on withService Catalog, Workflows / Flow DesignerIntegrations (REST/SOAP), CMDBPerformance AnalyticsCertifications (Preferred) ServiceNowCSACIS ITSM / Security Operations Description: ServiceNow ITSM / VR Senior Developer (68 Years) Location- Banngalore/Mumbai/Chennai/Pune Role Overview: ServiceNow Senior Developer with 68 years of experience specializing in ITSM and Vulnerability Response (VR), supporting secure, compliant, and SLA-driven ServiceNow environments in a financial services context. Key Responsibilities: ITSM Delivery Develop and enhance Incident, Problem, Change, and Request ManagementEnsure alignment with ITIL practices and Aegon governance standardsDrive SLA adherence, backlog reduction, and service quality improvementsVulnerability Response (VR) / SecOps Implement and optimize ServiceNow VR for vulnerability lifecycle managementEnable ingestion, prioritization, and remediation workflowsIntegrate with scanners (e.g., Rapid7, Fortify) for automated processingSupport security reporting and audit readinessDevelopment & Customization Configure and customizeBusiness Rules, Script Includes, Client Scripts, UI PoliciesFlow Designer / WorkflowsDeliver scalable enhancements aligned to business and compliance needsIntegration & Data Management Develop REST/SOAP integrations with enterprise systemsSupport CMDB alignment and cross-module integration (ITSM,VR)Reporting & Quality) Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics)Create and maintain ATF scripts for release validationManaged Services Support Handle BAU enhancements, defect fixes, and continuous improvementParticipate in CAB, governance, and stakeholder interactionsRequired Skills Strong experience in:ServiceNow ITSM and Vulnerability Response (VR)JavaScript, Glide APIs, ServiceNow scriptingHands-on withService Catalog, Workflows / Flow DesignerIntegrations (REST/SOAP), CMDBPerformance AnalyticsCertifications (Preferred) ServiceNowCSACIS ITSM / Security Operations
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