Customer Delivery Head

Job Description

Skill Set

• Aerospace and Defense

• Total Experience :

• 20.00 to 30.00 Years

• No of Openings :

• 1

• Job Post Date :

• 31/05/2026

• Job Expiry Date :

• 25/09/2026

• Domain :

• IT

• Location :

• BENGALURU [India]

• Job Reference No :

• 4078921

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• Job Summary

• Job Title: Technical Support / Helpdesk

• Location: TechM Blr ECITY

• Years of Experience: 10 15 Years

• Job Summary:

We are seeking a highly skilled Technical Support / Helpdesk professional with extensive experience in the Aerospace and Defense sector. The ideal candidate will possess a deep understanding of industry specific technologies and processes, enabling them to provide exceptional support to our clients. This role requires a proactive approach to problem solving and a commitment to delivering high quality service in a fast paced environment.

Responsibilities

• Provide technical support and troubleshooting assistance for Aerospace and Defense systems and applications.

• Respond to customer inquiries and issues via phone, email, and in person, ensuring timely resolution.

• Document and track support requests using ticketing systems, maintaining accurate records of issues and resolutions.

• Collaborate with engineering and development teams to identify and resolve complex technical problems.

• Conduct training sessions for clients and internal staff on system functionalities and best practices.

• Stay updated on industry trends, technologies, and regulatory requirements relevant to Aerospace and Defense.

• Assist in the development and implementation of support processes and documentation.

• Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.

• Mandatory Skills:

• Strong knowledge of Aerospace and Defense technologies, systems, and regulations.

• Proven experience in a technical support or helpdesk role, specifically within the Aerospace and Defense sector.

• Excellent problem solving skills and the ability to work under pressure.

• Strong communication skills, both verbal and written, with the ability to convey technical information to non technical users.

• Experience with ticketing systems and remote support tools.

• Preferred Skills:

• Familiarity with project management methodologies and tools.

• Experience in customer relationship management (CRM) systems.

• Knowledge of cybersecurity principles and practices relevant to Aerospace and Defense.

• Certifications in relevant technical areas (e.g., CompTIA, ITIL, etc.) are a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 10 15 years of experience in technical support or helpdesk roles, with a focus on Aerospace and Defense.

• Proven track record of successfully managing customer relationships and delivering high quality support.

• If you are a dedicated professional with a passion for Aerospace and Defense and a commitment to excellence in technical support, we encourage you to apply for this exciting opportunity.

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