L1/L2 Application Support - Payments Domain

L2 Application Support Engineer Global Payments Production Support 1) Job Summary We are seeking an experienced L2 Application Support Engineer to support a Global Payments platform. The candidate will be responsible for ensuring the availability, stability, and performance of business-critical payment applications while providing timely incident resolution and operational support in a 24x7 production environment. The ideal candidate will have experience supporting payment processing applications, troubleshooting production issues, working with databases and middleware technologies, and collaborating with global technology and business teams. 2) Key Responsibilities Provide Level 2 production support for Global Payments applications. Monitor production systems, payment transactions, and critical business services. Investigate and resolve payment processing issues, transaction failures, delays, and exceptions. Perform incident triage, troubleshooting, root cause analysis (RCA), and problem management activities. Execute SQL queries for issue investigation, validation, and data analysis. Monitor application health, batch processing, and payment settlements. Collaborate with Development, Infrastructure, Middleware, Database, and Business teams to resolve production incidents. Participate in major incident management, on-call support, and release validation activities. Maintain operational documentation, runbooks, and knowledge articles. Identify opportunities for automation and continuous service improvement. 3) Required Domain Knowledge Global Payments & Payment Processing SWIFT MT/MX & ISO 20022 Cross-Border Payments ACH, RTGS, SEPA, Fedwire, CHAPS, Faster Payments Payment Exceptions, Investigations, and Reconciliation Regulatory Compliance, AML, and Sanctions Screening 4) Technical Skills Platforms & Databases Linux / Unix Oracle, PostgreSQL, SQL Server, DB2 Strong SQL and data analysis skills Middleware & APIs IBM MQ, Kafka, JMS REST and SOAP Services Monitoring & Support Tools Splunk, Dynatrace, AppDynamics, ELK, Grafana, Kibana Control-M, AutoSys ServiceNow, Jira Scripting & Automation Shell Scripting Python PowerShell Cloud platforms (AWS, Azure, GCP) CI/CD and DevOps practices Jenkins, Git Docker, Kubernetes Production support automation and observability tools Desired Experience 48 years of Application Production Support experience. 3+ years supporting Banking, Payments, or Financial Services applications. Experience supporting high-availability, mission-critical production systems. Exposure to global support models and 24x7 operations. Experience working in regulated banking environments.