Source description
About the role
Role & responsibilities This requirement is for the Digital Operations Centre (DOC) Project , a mature (8+ years), AIOps-enabled L1.5 operations hub supporting a complex enterprise environment using tools such as ServiceNow, Dynatrace, LogicMonitor, and Falcon LogScale. DOC is currently under critical skill and bandwidth constraints due to attrition. Onboarding low-maturity profiles poses significant delivery risk. Existing enablement and SME-led onboarding are designed for resources with prior production exposure, enabling rapid and safe productivity with minimal risk. This requirement is being tracked as a delivery and operational risk , and timely action is essential. Minimum Foundational Experience (Non-Negotiable) Profiles must demonstrate: Hands-on experience in live enterprise production environments (shift-based operations) Active involvement in P1/P2 incident management (bridge calls, triage, restoration) Strong technical triage across application and infrastructure layers Clear understanding of SLAs, escalations, customer risk, and RCA Exp enterprise applications/monitoring and its tools
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