Sr. Network Engineer

Job Description

Skill Set

• Cisco Certified Network Professional (CCNP)

• Total Experience :

• 4.00 to 7.00 Years

• No of Openings :

• 1

• Job Post Date :

• 07/05/2026

• Job Expiry Date :

• 31/12/2026

• Domain :

• IT

• Location :

• CAIRO [Egypt]

• Job Reference No :

• 4067195

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• Job Summary

• Cloud Support Engineer

About the role

Application Support and Cloud Operations Engineer (Exp. 4 ‿ 7 Yr.)

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered customer business Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra)support and system administrations services to customer Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the Monitoring team or application hosting entities (customer Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on call basis):

Technical responsibilities:

Ensure applications‿ availability to meet the SLA target

Handle, diagnose and route in real time incoming trouble ticket

Provide system administration for the applications implemented on Windows servers.

Execute changes and task orders on windows server

Responsible for 2nd level technical support and escalation

Communicate planned/unplanned outages to end users

Participate in the UAT testing for any bugs/new application features

Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

Fully understanding the functionality of applications to help them define their QoS matrixes

Providing L2 support for the cloud infrastructure

Providing L2 application support to cloud based applications

Functional responsibilities:

Managing and handling known issues related to the application support or to the infrastructure support

Collaborating within the team

Functional Skills:

Troubleshooting skills

Strong ability to work in a team

Excellent written and verbal communication skills

Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

Operating system administration & scripting (Windows, Linux)

Database administration (Oracle, SQL Server, Postgres)

Web Services (SOAP, REST)

API knowledge

Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)

Continuous delivery tools (Dockers, Kubernetees, Ansible )

CKA certification is a plus.

Azure Fundamentals

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

BE/B.Sc. in computer science or equivalent

Fluent in English

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