Tech Lead

Job Description

Skill Set

• NOC Monitoring and Management

• Total Experience :

• 5.00 to 8.00 Years

• No of Openings :

• 1

• Job Post Date :

• 07/04/2026

• Job Expiry Date :

• 31/07/2026

• Domain :

• IT

• Location :

• PUNE [India]

• Job Reference No :

• 4056503

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• Job Summary

Responsibilities

• Responding to and resolving basic technical issues related to midrange infrastructure (e.g., servers, network devices, storage).Â

• Ensuring the uptime and proper functioning of UPS systems, including monitoring, troubleshooting, and basic configuration.Â

• Supporting the overall infrastructure within the data center, including servers, network devices, and storage.Â

• Ensuring that critical systems and applications remain operational during power outages or other disruptions

• Receiving, logging, and tracking incidents through the ticketing system, and escalating issues to L2 or L3 support as needed.Â

• Identifying and documenting recurring issues and working with other teams to find permanent solutions.Â

• Monitoring the health and performance of the infrastructure and proactively identifying potential issues.Â

• Assisting users with basic troubleshooting, password resets, and other common requests.Â

• Maintaining accurate records of incidents, resolutions, and knowledge base articles.Â

• Adhering to established procedures and guidelines for support activities.Â

• Technical Skills:

• Familiarity with Windows/Unix/Linux server environments.Â

• Understanding of basic networking concepts and troubleshooting.Â

• Basic knowledge of server hardware and components.Â

• Understanding of Active Directory concepts and user management.Â

• Experience using ticketing systems for incident and problem management.Â

• Familiarity with SNOW or other service management frameworks is a plus.Â

• Knowledge of cloud concepts and technologies (e.g., Azure, AWS) is beneficial.Â

• Soft Skills:

• Excellent verbal and written communication skills.

• Ability to analyze and troubleshoot technical issues effectively.

• Â Ability to provide excellent customer service and support.

• Ability to work effectively with other team members and stakeholders.

• Ability to prioritize tasks and manage time effectively.Â

• Shift : 24/7 rotational shifts

• Work from Office( all 5 days)

• Location ‿ Hyderabad & Pune

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