Technical Support Associate

Comprehensive understanding of typical home network deployments is required. • The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions. • Candidate must have immaculate English communication skills. • Candidate must be well mannered and demonstrate a high order of customer services skills. • The candidate must be attentive to detail. • Candidate must have excellent analytical, organizational, and time management skills • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts. Communication English: Excellent, VNA 5 Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency Firm understanding of Windows and macOS. • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network, and wireless layouts, is required. • Demonstrable skill improvising and designing correct home network deployments. • Demonstrable troubleshooting ingenuity is required. Additional Comments Candidates should be open to a shift of 24x7. Round of Interviews and Threshold Round of Interviews and Threshold