IT Support Engineer / Helpdesk Engineer (Pune)

IT Support Engineer / Helpdesk Engineer Location: Pune, Maharashtra Experience: 45 Years Employment Type: Full time Job Summary We are looking for a proactive and customer-focused IT Support Engineer to manage day-to-day IT operations, endpoint management, and user support. The ideal candidate will play a key role in maintaining endpoint security, supporting ISO 27001 compliance initiatives, managing IT assets, and ensuring smooth IT service delivery across the organization. Key Responsibilities - Provide day-to-day IT support for laptops, desktops, operating systems, and business applications. - Install, configure, troubleshoot, and maintain IT hardware and software. - Manage endpoint devices, including provisioning, patching, antivirus, and security compliance. - Support ISO 27001 initiatives by maintaining IT assets, documentation, and compliance-related activities. - Maintain IT asset inventory, software licenses, and device lifecycle records. - Coordinate with Infrastructure, Security, and Application teams to resolve technical issues and ensure system availability. - Handle user incidents and service requests, escalating complex issues when required. - Assist in implementing and enforcing IT security policies and best practices. Required Skills & Qualifications - 45 years of experience in IT Support, Helpdesk, or Desktop Support. - Hands-on experience with Windows operating systems, endpoint management, hardware troubleshooting, and basic networking. - Familiarity with endpoint management, patch management, antivirus/EDR solutions, and IT asset management. - Exposure to ISO 27001, information security practices, or IT compliance activities is preferred. - Good understanding of IT service management processes (Incident, Request, and Change Management). Skills:- Technical support, User Support, IT asset management, IT security, Endpoint Management and Hardware troubleshooting .