Operations Analyst - Infrastructure Engineering Systems

Job Summary We are looking for an Operations Analyst Infrastructure Engineering Systems [3-5 yrs] to support and enhance global engineering applications such as CAD, CAM, PDM, and PLM platforms. The role involves production support, incident management, system monitoring, and continuous improvement of engineering systems used by global teams. Key Responsibilities Provide operational support for global Engineering Systems including CAD, CAM, PDM, PLM, Requirements Management, and Engineering Collaboration applications . Resolve service requests, incidents, and problems while ensuring agreed Service Level Agreements (SLAs) are met. Troubleshoot and support engineering applications for any one or more combination of tools listed below CATIA, 3DEXPERIENCE, ENOVIA PTC Siemens NX / UG NX And exposure to SolidWorks, Jama Connect, CoLab Investigate application failures, diagnose root causes, and coordinate with Product Teams, Platform Teams, vendors, and third-party support for issue resolution. Monitor engineering platform performance and proactively identify recurring issues to improve system reliability. Perform routine operational activities such as: Environment health checks System patching Platform upgrades Backup management Access management Documentation Reporting Support platform upgrades, environment management, and data migration activities. Prepare operational reports, dashboards, KPIs, and technical documentation. Coordinate with Global Infrastructure Teams, Service Desk, Product Owners, IS Service Managers, and external suppliers. Contribute to continuous improvement initiatives for engineering systems and operational processes. Required Skills Engineering Applications CATIA 3DEXPERIENCE ENOVIA PTC SolidWorks Siemens NX / UG NX Jama Connect CoLab Engineering Central CATIA V6 3DDashboard Enterprise Change Management Infrastructure & Operations Engineering Systems Administration Incident Management Problem Management Change Management Service Operations Platform Monitoring Server Administration Virtual Infrastructure Backup & Recovery Environment Management Platform Upgrades Data Migration Technical Skills MQL VBA Basic Scripting Data Analysis Service Reporting Technical Documentation Power BI Connectors Required Experience 3 to 5 years of experience in one or more of the following: CAD Support CAM Support PDM Support PLM Support Engineering Applications Support Infrastructure Operations IT Service Operations